The City of Cape Town says it will soon announce how MyCiTi commuters can get refunds on unused tickets since the N2 Express service was suspended on Sunday.
It said the service remains suspended and a mechanism is underway to refund commuters.
No outcome has been reached following negotiations between the City and the lawyers of the N2 Express Joint Venture (JV) operating company for MyCiTi bus services. Bus services between the CBD, Mitchells Plain and Khayelitsha have been affected.
The N2 Express JV is between Golden Arrow Bus Services and the Congress of Democratic Taxi Association
(Codeta) Khayelitsha and Mitchells Plain Route Six taxi associations.
Codeta is reportedly unhappy over the fact that Gabs is primarily responsible for the employment of staff and handling the money.
The N2 Express route is set to turn over a profit of between R6 million and R8m this year.
The City said on Tuesday an impasse had been reached.
“At this point in time we are dealing with a number of complexities. We do not want to repeat past mistakes. As such, we have initiated a comprehensive investigation into the matter,” said Felicity Purchase, Mayoral Committee Member for Transport.
“I am pleased to say that we have devised a mechanism to allow commuters who have been affected by the suspension of the service to claim for refunds.
“We will inform commuters once the mechanism is available and ready, so that they can use alternative modes of public transport.”