In a statement released by Nedbank on Friday afternoon, they confirmed that some transactions from Monday, 7 September, were accidentally processed again early on Friday, 11 September.
“Nedbank can confirm that certain individuals were impacted by a technical error involving the processing of card transactions,” the bank said in a statement.
Basically, some people’s accounts had certain amounts come off twice.
Capitec has confirmed that there has been no error on their side.
On Friday afternoon the Financial Sector Conduct Authority (FSCA) reminded clients that those who do not receive refunds can approach the banking ombudsman to file an official complaint.
“As part of the requirements in the FSCA’s Conduct Standard for Banks, the FSCA will continue to engage with the banking sector and review their systems and processes to avoid such instances occurring in the future,” the authority said in a statement.
A double deduction may not mean much to those who have excess funds, but it could make a huge difference in the lives of those who work strictly according to a daily budget.
It could be the deciding factor in having food, electricity and transport money.
I hope that refunds are speedily processed.
*Moeshfieka Botha is Head of Research and Consumer Education at National Debt Advisors.
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