The UIF said the system has been undergoing a test run since last week and was due to go live on Tuesday, but a damaged fibre link between the UIF’s offices and the State Information and Technology Agency (SITA) halted those plans.
UIF commissioner Teboho Maruping said: “We are doing everything in our power to ensure that the problem is resolved today so that we can start processing May applications immediately.
“The fault of connectivity in Pretoria is due to a damaged fibre cable that links the UIF to the SITA’s data centre,” he said.
Maruping said once the link has been restored, agents will work to catch up on lost time.
“The UIF’s ICT system development team is on standby to ensure that as soon as the connectivity is re-established the system goes live.
“We have received an avalanche of complaints because of this and we understand how this could be frustrating.
“I would like to assure each and every one of those who have been negatively affected that this was beyond our hands, but will try to make up,” he said.
He pointed out that over the last two months, there has been a peak in traffic to the UIF site, but they have managed to keep up.