The drivers are back behind the wheel following a four-week strike that concluded on Monday, after employers and unions reached a wage agreement.
On 17 April, a day before the strike commenced, Brett Herron, Mayoral Committee Member for Transport and Urban Development, said the packages of commuters with monthly MyCiTi tickets would be extended equal to the number of days of the strike action.
However, some people got a nasty surprise on Tuesday when they tried to board the buses with their “expired” cards.
Commuters who spoke to the Daily Voice said they were told they must reload their cards.
The 26-day long bus strike has crippled many commuters financially, as they were forced to make alternative travelling arrangements.
A monthly MyCiti bus ticket costs between R750 and R980.
People took to social media to slam MyCiTi, which responded by saying they would have to apply for reimbursement.
Fernanda, 41, who travels from Mitchells Plain to Cape Town, says she was forced to go back home because she did not have money for travel.
“I have been giving out extra money to take three taxis every day. I spent about R100 per day on transport (during the strike). Golden Arrow is allowing the people to travel with their expired tickets because the rides are owed to them. I was turned away at the (MyCiTi) bus stop. I am so mad,” said Fernanda.
Following a Daily Voice query, the City confirmed that people would be reimbursed.
But this could be a lengthy process.
“The City wants to inform those commuters with monthly MyCiTi tickets that they will be reimbursed for the number of days that they could not make use of the service due to the strike action and which resulted in the buses being grounded,” it said in a statement.
“According to the City’s records, up to 1 184 commuters may have to be reimbursed.
“The monthly ticket holders are advised to please complete a reimbursement form that will be available at some of the MyCiTi station kiosks as from 26 May 2018. Monthly ticket holders are requested to please submit their reimbursement forms by 4 June 2018 at the latest.
“Commuters who are eligible will be reimbursed for the number of days they could not make use of the MyCiTi service after seven days from the date of application. The reimbursement will be loaded on their myconnect card.”
Golden Arrow said it is allowing people to use their unused clipcards.
“Passengers in possession of 10 ride clipcards with an expiry date after 18 April 2018 with valid unclipped rides, will be able to use it for travel until 27 May 2018.
“Monthly 48 ride clipcards with an expiry date after 18 April with valid unclipped rides, will be valid for travel until 19 June 2018.
“Passengers in possession of pensioner cards with an expiry date after 18 April 2018 with unclipped rides, will be able to use it for travel until 12 July 2018.”