The Delft woman is furious after the air bubbles in the heels of her expensive Nike shoes broke after wearing them only twice.
Tamarin Witbooi, 24, says she bought the Nike AirMax 270 BG at Speed Trainer at the Airport Mall in Belhar on 11 November 2019.
She had made a lay-buy and paid R1999 for the sneakers, but says skaars a month later, on 13 December, the shoes broke.
She says the store now refuses to refund her or even replace the pair.
Tamarin says the third time she wanted to wear her brand-new kicks, she discovered the bubble of each show, positioned at the heel of the shoe, were deflated.
She says she has no idea how the shoes broke as she didn’t do anything unusual while wearing them the first two times.
“I don’t walk anywhere, I drive everywhere so I couldn’t understand how it could have been damaged,” she says.
Tamarin returned the duur skoene to the store on 13 December 2019 and was told to leave them there, as they had to be sent to the warehouse to determine if there was a manufacturing fault.
“They made me wait for three weeks and then when I went back, they said it was my fault,” the angry woman says.
“They said a sharp object had pierced the bubbles and caused it to burst.”
When the Daily Voice spoke to Speed Trainer’s Chandre Fortuin, she said that the damage to the shoes was caused by a thorn piercing the bubbles.
“We sent it away for investigation to see if there was a manufacturing fault because if there was, we would have sorted it out, but the outcome showed a thorn was the cause of the bubbles bursting. It was the customer’s fault,” Chandre said.
She said they also advise customers on how to care for these types of takkies when buying them: “Whenever we sell takkies with a bubble to clients, we tell them about being cautious of sharp objects harming the bubble area.”
But Tamarin says she isn’t happy with this “flimsy excuse” and wants her money back.
“I only had the shoes for a month and wore it twice, how can it break so quickly?” she says.
“And I never even wore it to outdoor venues or walked in places where there were thorns.
“Both times I wore the takkies, I went from my front door into the car, which is parked in my yard, where there aren’t thorns.
“I got out of the car and went into a place where on the way, there weren’t thorns, so how did this apparent thorn damage occur?
“Also, these takkies are far too expensive to be damaged by just one thorn.”