A Durban pensioner was shocked when she received a R4.7 million electricity bill from eThekwini Municipality last month.
Kasturee Lachman, 67, lives alone in her four-bedroom home, and it appears her problems are the result of the City’s new multi-million rand Revenue Management System (RMS).
The City has in the past denied the system is a problem but said on Facebook this week that “it understood how frustrating the billing system has been on its residents”.
Lachman has gone to the municipality’s offices on several occasions for help, but got no joy.
She also received a R229 000 August rates bill despite her payments being up to date.
Her biggest fear is her electricity will be cut off.
“I did not receive my bill for August. When I made enquiries, my bill was sent to me a month later, in September. When I received both my bills – I thought it was a joke,” she tells the Sunday Tribune.
“I am an elderly woman and I can no longer run around in circles. I even went to the KZN legislature hoping to meet the premier but I didn’t get any help. What can I do?”
The City said it “does not discuss residents or customers account details with a third party”.