MTN spokesperson, Bridget Bhengu, said a supposed MTN call centre agent contacted customers and requested their security details.
“The scamsters phone on the pretext that they are blocking the processing of a SIM swop request that was made on the subscriber’s number without their knowledge or authorisation,” Bhengu says.
“The scammers will then use the customer’s responses that they obtained during the call to perform a fraudulent SIM swop.”
She says MTN would not contact customers from its call centre to block the processing of a SIM swop request, and urged customers not to respond.