Apple regrets blunder



November 1, 2016
Apple regrets blunder

MISTAKEN ID: Saddam Hussein

UK man, 26, asked to prove he was not Saddam Hussein.

Tech giant Apple has said sorry to a customer who it refused to refund unless the man could prove he was not Saddam Hussein.

Sharakat Hussain, a 26-year-old driver from Birmingham, bought a £799 (R13 162) iPhone 7 for his sister but decided to return it a month later.

He was told he’d receive a refund but, instead, a few weeks later he got an email asking him to prove he was not the deceased Iraqi dictator.

“I thought the email was spam, I was stunned to learn it was real. I was furious to be linked to Saddam,” Hussain told The Sun.

Hussain was informed that due to his surname he was on a Government Denied Parties list – which means he was not allowed to be sold an iPhone.

The process was triggered by a requirement to check refunds against the international sanctions list but a human error resulted in him being mistaken for the former president of Iraq.

An Apple spokesperson told The Independent: “We offer our sincerest apologies to Hussain. Though we are required to check identity while processing a refund, the letter he received was an error and should not have been sent.”

Apple has reportedly agreed to sort out the refund for Hussain as soon as possible.

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