Apple regrets blunder

BY 

On 

November 1, 2016
Apple regrets blunder

MISTAKEN ID: Saddam Hussein

UK man, 26, asked to prove he was not Saddam Hussein.

Tech giant Apple has said sorry to a customer who it refused to refund unless the man could prove he was not Saddam Hussein.

Sharakat Hussain, a 26-year-old driver from Birmingham, bought a £799 (R13 162) iPhone 7 for his sister but decided to return it a month later.

He was told he’d receive a refund but, instead, a few weeks later he got an email asking him to prove he was not the deceased Iraqi dictator.

“I thought the email was spam, I was stunned to learn it was real. I was furious to be linked to Saddam,” Hussain told The Sun.

Hussain was informed that due to his surname he was on a Government Denied Parties list – which means he was not allowed to be sold an iPhone.

The process was triggered by a requirement to check refunds against the international sanctions list but a human error resulted in him being mistaken for the former president of Iraq.

An Apple spokesperson told The Independent: “We offer our sincerest apologies to Hussain. Though we are required to check identity while processing a refund, the letter he received was an error and should not have been sent.”

Apple has reportedly agreed to sort out the refund for Hussain as soon as possible.

(Visited 202 times, 1 visits today)
Read more International